Privacy Policy
Pryvilo Privacy Policy
This policy explains what personal information dmytro shop llc collects through pryvilo.com, why we collect it, how we use and share it, and the choices available to you.
We collect only what we need to run the store, fulfil orders, support customers and measure our advertising. We do not sell your personal information for money.
1. Information You Give Us
- Order details: name, shipping and billing address, email address, phone number, and the items you order.
- Account details: if you create an account, your login email and order history.
- Support messages: the content of emails or messages you send us, including photographs you attach when reporting a damaged or incorrect item.
- Marketing preferences: whether you have opted in to email updates.
2. Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, screen size and language.
- Usage data: pages viewed, products viewed, time on page, referring links and search terms used on the store.
- Cookie and pixel identifiers: identifiers stored by cookies, pixels and similar technologies, including advertising identifiers described in section 5.
3. How We Use Your Information
- To process and fulfil orders, take payment, and arrange delivery.
- To send order confirmations, shipping updates and support replies.
- To handle returns, refunds and after-sales claims.
- To prevent fraud, verify payments and protect the store from abuse.
- To improve product pages, navigation and site performance.
- To measure and optimise advertising, subject to your choices.
- To meet legal, tax and accounting obligations.
Where the law requires a legal basis, we rely on performance of a contract for order processing, consent for optional marketing and non-essential cookies, and legitimate interests for fraud prevention, security and service improvement.
4. Cookies and Similar Technologies
Cookies keep your cart working, remember your preferences and help us understand how the store is used. You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working correctly.
5. Advertising, Analytics and AppLovin
We work with advertising and analytics partners to measure the performance of our campaigns and to show relevant ads on other platforms. These partners may receive device identifiers, hashed contact details, approximate location derived from IP address, and information about actions taken on the store, such as viewing a product or completing a purchase.
AppLovin. We use advertising services provided by AppLovin and its affiliated advertising platforms to measure and deliver advertising. When our advertising tools are active, AppLovin may collect device and advertising identifiers, IP address, and information about interactions with our ads and store, in accordance with its own privacy policy. You can read the AppLovin privacy policy and the choices it offers at https://legal.applovin.com/privacy/.
You can limit interest-based advertising through your device settings, by resetting or disabling your advertising identifier, and through the opt-out tools offered by the advertising partners listed in their policies.
6. When We Share Information
- Service providers: payment processors, shipping carriers, fulfilment partners, email providers and customer support tools, each receiving only what they need to perform their function.
- Advertising and analytics partners: as described in section 5, subject to your choices.
- Professional advisers and authorities: where required by law, court order, tax rules or to establish or defend a legal claim.
- Business transfers: if the store or the business is sold or reorganised, customer information may transfer as part of that transaction.
7. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of the sale or sharing of personal information for targeted advertising.
To exercise any of these rights, email service@pryvilo.com with the subject line “Privacy Request”. We may need to verify your identity before acting. We do not discriminate against customers who exercise privacy rights.
You can opt out of advertising-related sharing at any time using the controls described on our “Your Privacy Choices” page, or by contacting us.
8. Data Retention
We keep order records for as long as needed to fulfil the order and to meet tax, accounting and warranty obligations. Support correspondence is kept while a case is open and for a reasonable period afterwards. Marketing contact details are kept until you unsubscribe or ask us to delete them.
9. Security
We use access controls, encrypted connections and reputable payment providers to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable technical and organisational measures.
10. Children
The store is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.
11. International Transfers
We and our service providers may process information in the United States and other countries. Where information is transferred across borders, we rely on appropriate safeguards required by applicable law.
12. Changes to This Policy
We may update this policy to reflect changes in our practices or in the law. The current version is always published on this page, and material changes will be reflected in the “last updated” date.
13. Contact
Privacy questions and requests can be sent to service@pryvilo.com. We respond within 24–48 hours during support hours.
Business and Contact Information
Store name: Pryvilo
Website: https://pryvilo.com
Operated by: dmytro shop llc
Business License Entity: dmytro shop llc
Registered address: 817 17TH ST UNIT 750, DENVER, CO 80202, United States
Customer service email: service@pryvilo.com
Phone: +1 7192851933
Support hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT), excluding U.S. public holidays
Typical response time: 24–48 hours